Community Monitoring Tools
From Community Leadership Summit Wiki
Community Monitoring Tools Saturday, July 18, 2009 11:10 AM
1. Perl scripts
2. Mozilla - planet planet (aggregate blogs) - submit feed to planet
3. Google Share Items
4. ?
5. Markmail
6. Community is product
7. Community message board
8. PHPDB
9. Delegation -- community management tool (promoting active members -- manual, tool?
10. Photos most last viewed last 10 seconds ---> porn? … clever system
11. Contribulizer
12. Tools to assess people in the community -- help you decide whom to delegate to
13. Nokia MIEMO -- measure contribution (who's active in mozilla, …) aggregate a bunch of databases (CMS - magyard?) queries in to bugzilla db, … phpdb
14. Open source world (attendance count, ratings for speakers) … annual event
15. Launchpad -- karma system? … to figure out a way to track community involvement -- recognize activity of someone …
16. Obama election … point systems
17. Monitor mailing lists (does this guy talk a lot … noise to signal ratio ... Meetbot) more like myers brigg than SAT (personas: timid/want to help, open source …, )
18. Reputation (could be gamed …)
19. Open source community (who contributes …)
20. Visualization tool (take a year of archives, analyze and show) -- meta level of thing
21. Get satisfaction (Silicon Valley Bicycle coalition) axe to grind (go to getsatisfaction): this is a idea, complaint, suggestion (emotive) … get dashboard view … this person spreads joy (hard to game system, … emotive karmig
22. Stack overflow (contribution is rated in usefulness) … white labeling … beta … community (digg elements) … adding contributions to questions … people in community can vote (point system) about usefulness of contribution (reward system … for what you can do to the site) delegation tool… push up to moderator status (encourage people to plagerize answers to create better answers)
23. Ask somebody who works with another about that person
24. Recognize who that person is …
25. Project involved with open source projects
26. Read diary and edits
27. Non software communities a. Community (identity layer in internet) … Kaliya (Identify Commons) b. Social networks for consumer brands c. Meetup
28. Blogosphere (corporate … big brand -- deal with this group of users and … manage incoming tweets about this thing …) Google alerts, google blog, ice rocket.com (blog search) … Radiant6 commercial tool (biz360, monitors comments of blog as well -- quantitative)
29. Need dashboard to dashboard
30. Raw twitter search - Tweetduck (no reputation system, Sarah Ford/MS) codeplexting
31. Reason for monitoring -- show people you're listening
32. American Red Cross (professional listeners) decide what to respond
33. Tools that should exist: a. Mozilla community is big (universities across the world) … difficult to make assessment on people -- how much attention to pay to each person (COMMUNITY CRM .. Database of people in the community - name, short bio, APIs (put in twitter name, get back info about person) see people in different context --> goal to make community seem smaller (for community to grow) TO MAKE COMMUNITY SEEM SMALLER to GROW COMMUNITY (directory of people)
i. CIVICRM (manage community members like customers -- constituents) Jay @ Mozilla.com developing (Jay taube?) Mozilla people (top people get to know each other) … alternative: sugarcrm -- big? Everybody adds themselves (update themselves)
ii. Django people .net doing similar
iii. Need visualization tool for mailing list (guy @ MS using excel) … show bubles to finding ...
iv.Joeytest (max length of threads, thread with successful resolution , …)
v. What are useful metrics for people to monitor
vi. Research: which person is at heart of a conversation (Univ of ?)
vii. No good web front end for mailing list reading
viii. Multiple access methods
ix. Xerox parc tool: analyzing mailing discussions (patented, …)
x. Mailman archives (10 line greasemonkey code)
xi. Lettermulator.com
xii. Document live conversations (in classroom -- real world merging into web?)
xiii.Mailman to rss conversion (GMANE)
